Premier Answering Services & Call Center Solutions Since 1994
Messaging & Scripting
Clear communication matters most when patients are stressed. Our custom messaging and scripting services ensure that every call follows your specific protocols, tone, and clinical guidelines.
✔ Practice-specific call scripts
✔ Accurate symptom capture
✔ Professional, compassionate call handling
✔ Consistent message delivery for providers
This structured approach helps eliminate miscommunication—especially during urgent after-hours calls.
Notifications & Delivery
After a call is answered, speed and accuracy are critical. Our after hours call answering service includes secure, HIPAA-compliant message delivery options designed for on-call providers.
✔ Encrypted message delivery
✔ Secure text, email, or app-based alerts
✔ Priority routing for urgent symptom calls
✔ Confirmation and accountability tracking
Messages reach the right provider at the right time, without delay.
Never miss a call with our 24/7 live operator answering service.
Pre-screen callers using one of our custom automated greetings.
HCAS protects your patients' ePHI with HIPAA-Compliant Solutions.
Our operators follow your customized protocol, efficiently managing after-hours calls with proper triage.
SMS, Text, MiSecure Messaging Applications, Individual/Group Email, Fax, Online Web Retrieval, and Direct Call.
Customized scripts are designed to ensure our operators gather precise caller information.
Affiliates & Partners
After Hours Medical Answering Service That Protects Patient Care
When your office closes, patient concerns don’t. HCAS delivers a dependable after hours medical answering service designed to support healthcare practices during nights, weekends, and holidays, when unanswered calls can quickly become risks.
As a trusted provider of medical answering services, we ensure that every patient call is handled professionally, compassionately, and according to your protocols—so your providers stay informed and your patients feel supported.