Premier Answering Services & Call Center Solutions Since 1994
Secure and Efficient Medical Message Delivery
We provide all major forms of message delivery to our clients, including fully HIPAA-compliant secure applications.
Messages are delivered via SMS text with reply confirmation to ensure that you receive your return message promptly.
Our HIPAA-compliant MiSecure Messaging application enhances health outcomes by providing a secure platform for sending and receiving messages. MiSecure is a messaging application built for iPhone, iPad, and Android mobile devices. This application is 100% HIPAA-compliant and replaces outdated paging technology. MiSecure enables users to send and receive encrypted messages from anywhere in the world.
Standard SMS messages can be used to send a message quickly and efficiently to your on-call staff. SMS delivery is monitored to avoid any delivery failures. SMS/Text with reply sends a standard text message but requires a response from the recipient to confirm that the message was received. This feature helps eliminate errors caused by the service provider or the recipient. If we don’t receive a response, our operators will follow backup procedures, which will be discussed during your account setup.
Email notifications with message templates make it easy to track and respond to urgent messages. This method ensures that the right information is always accessible.
Online message retrieval allows staff to access messages at any time, ensuring they are always informed and able to respond to critical situations. Using our online message retrieval system, your on-call staff can review, print, and accept messages directly from our website. By selecting the client login button at the top of our page, you can access your account to review new messages or update previously stored messages.
Call notifications ensure that even if a staff member is unable to check their text messages or email, they can still be reached. This is crucial for improving health outcomes in urgent situations.
Fax messages can be sent for detailed information that needs to be archived or when electronic messaging is not an option.
Instant, Reliable Communication for Healthcare Providers
Each notification method can be used to instantly send messages to your on-call staff and office personnel. Many of these methods come with backup features to ensure we reach someone every time, improving the overall efficiency of your messaging service. For healthcare providers, especially those at federally qualified health centers, having multiple, reliable methods for notification and delivery is essential for maintaining smooth operations and excellent patient care.
Additionally, features like tracking numbers for text messages and order confirmation details can be integrated into our system to further enhance the messaging service. This ensures that all communications, including order number details and SMS templates, are handled efficiently and securely.
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