Premier Answering Services & Call Center Solutions Since 1994
24/7 Medical Messaging for Seamless Communication
HCAS operates 24/7, ensuring your patients are always heard—even when your office is closed.
Messaging
HCAS is a true extension of your office, bridging the gap between office closures and constant availability. When your office is closed or unavailable, our operators follow your specific protocol to communicate with callers and triage calls accordingly.
We custom-design each account to meet the exact requirements of our clients. Based on your needs, we will gather the precise information you require in the way you prefer. Our answering service in Rocky Mount, NC, ensures seamless communication, regardless of call volume.
Daily Office Overflow
After Hours
Nights/Weekends
Extreme Weather Conditions
Office Meetings
Holiday Parties
Our customized messaging solutions act as an extension of your office, following your specific protocols to ensure every call is handled professionally. Whether it’s after-hours or during peak times, our team triages each call based on your requirements, helping you maintain strong communication with patients.
Affiliates & Partners
Scripting
With customized message templates, our operators will gather information from your callers and relay it to your on-call personnel or other office staff.
Custom scripts are developed during the setup process to ensure our operators collect the exact information you need from each caller. Thanks to our skilled programming team, your scripts can be updated as your office evolves.
Our live answering services ensure your practice can handle any call volume, providing excellent service to your patients.
Highly Trained Operators
Customized Greetings
Tailored Scripts and Templates
Messages Records
Multiple Message Delivery Options