Premier Answering Services & Call Center Solutions Since 1994
For nearly 30 years, HCAS has been a trusted leader in health care call center solutions, offering HIPAA-compliant technology that ensures secure, seamless communication between patients and providers. Our advanced medical call center systems are designed to handle high call volumes efficiently, reduce wait times, and provide after hours medical answering services that keep your practice accessible 24/7.
As an after hours medical call center, we utilize state-of-the-art call routing, automated messaging, and real-time reporting to optimize every interaction. Whether managing urgent patient inquiries or routine appointment scheduling, our technology guarantees precision, compliance, and efficiency at every touchpoint.
HIPAA-Compliant Health Care Call Center Technology
Leveraging industry-leading technology, we provide secure, efficient, and scalable solutions that enhance patient communication and operational efficiency.
24/7 Customer Service
Our call center operates 24 hours a day, 7 days a week, 365 days a year. Regardless of rain, sleet, snow, or shine, we are here to take your calls. Designed to function even during power outages, our systems ensure uninterrupted service. System down? No problem. Our disaster recovery systems securely save your account information, ensuring we remain operational and efficient.
Call Center Software
Our Infinity Call Center software system, designed and implemented by Amtelco, the industry’s leading software provider for over 50 years, has enabled us to efficiently manage calls and customer service for more than 30 years. This robust system allows us to track over 140 different statistics within your account, including hold times, call volume, and complete call recordings. We have customized this software to meet the diverse needs of all our clients, including templates for Home Care, Hospice, and Medical Professionals.
Work From Home Efficiency
In today’s world, flexibility is key. Our call center solutions support work-from-home setups, ensuring that our operators can provide seamless customer service from any location. This adaptability allows us to maintain our high standards of service while meeting the dynamic needs of our clients.
Fast Response Time
We understand the importance of prompt service in the medical field. Our goal is to ensure that no call goes unanswered for more than 30 minutes, enhancing the efficiency and reliability of our call center.
Uninterrupted Power Supply (UPS)/
Emergency Disaster Backup
Like all of our systems, we utilize the most advanced backup and disaster recovery solutions available. In the unlikely event of a catastrophic occurrence, our Emergency Disaster Systems & Recovery Plan is implemented to ensure uninterrupted service under any circumstance. This critical aspect of our business provides our clients with the peace of mind they need when such situations arise.
We are equipped with the latest technology, supported by state-of-the-art power backup systems and off-premise support services. Additionally, we are registered with the local police, fire department, power authority, telephone companies, and our equipment vendor as an emergency health care facility, which grants HCAS priority status in the event of a problem.
UPS backed by on-site natural gas generators
Replacement Computer Boards
Vendor Dial-in Capabilities
Registered as an Emergency Health Care Facility
Red Alert System