Technology
HCAS has been providing answering and call center solution to the Medical community, exclusively, since 1994. Using the most advanced technology in the industry we have been able to provide our clients with an array of features that’s helped streamline operations and ensure their patients satisfaction. The Health Care community is constantly evolving and it is imperative that our systems evolve as well.
Our call center operates 24 hours a day, 7 days a week, 365 days a year. Rain, sleet, snow or shine we are there to take your calls. Our systems are designed to operate even when the power has failed. System down? No problem. Our disaster recovery systems save and secures your account information to make sure we are always working and working efficiently.
Call Center Software
Our Infinity Call Center software system was designed and implemented by Amtelco. Amtelco has been the industry’s leading software provider for over 40 years. This system has allowed us to successfully take, dispatch and store messages for 20+ years. Built in technology allows us to track over 140 different statistics within your account including hold times, call volume and complete call recordings. We have customized this software to fit the different needs of all our clients including Home Care, Hospice and Medical Professional templates.
Uninterrupted Power Supply (UPS)/Emergency Disaster Backup
Like all other systems we utilize the most advanced backup and disaster recovery systems available. In the unlikely scenario a catastrophic event occurs our Emergency Disaster Systems & Recovery Plan was implemented to provide uninterrupted service at all times under any circumstance. This critical piece of our business gives our clients the peace of mind they need when a situation like this occurs. We are equipped with the latest technology available, backed by the most advanced, state of the art power backup systems and off premise support services. We are also registered with the local police, fire department, power authority, telephone companies and our equipment vender, as an emergency health care facility which gives HCAS priority status in the event of a problem.
- UPS – Uninterrupted Power System backed by Onsite natural gas generators
- Replacement Computer Boards
- Vendor Dial-in Capabilities
- Registered as an Emergency Health Care Facility
- Red Alert System
Redundant Array of Independent Disks (R.A.I.D)
RAID or Redundant Array of Independent Disks is a data storage virtualization technology that combines multiple physical disk drive components into a single logical unit for the purpose of data redundancy and performance improvement.
