Premier Answering Services & Call Center Solutions Since 1994
Frequently Asked Questions About HCAS
At HCAS, we understand that choosing a medical answering service is a big decision. Below, we’ve answered the most common questions about our services, technology, and how we support healthcare providers with HIPAA-compliant call center solutions.
General Questions
What is a medical answering service?
A medical answering service is a professional call-handling solution designed specifically for healthcare providers. Our highly trained operators handle patient calls, schedule appointments, and relay urgent messages 24/7, ensuring seamless communication between patients and providers.
How does an answering service for healthcare benefit my practice?
Our answering service for healthcare ensures that no patient call goes unanswered, improving patient satisfaction, reducing missed appointments, and allowing providers to focus on in-person care. We also offer secure text messaging for healthcare, ensuring HIPAA compliance and secure communication.
Is HCAS HIPAA compliant?
Yes! As a HIPAA-compliant medical answering service, we follow strict protocols to protect patient data. Our secure systems, encrypted messaging, and trained operators ensure full compliance with federal privacy regulations.
Can HCAS answer calls during office hours as well?
Absolutely! Whether you need a 24/7 medical answering service or just after-hours support, we provide customizable call-handling solutions to fit your needs.
Technology & Operations
What technology does HCAS use to ensure reliable service?
HCAS utilizes state-of-the-art medical call center technology to provide seamless, secure, and efficient service. Our systems include automated call routing, real-time reporting, and healthcare secure text messaging to ensure fast and accurate message delivery.
Does HCAS provide bilingual answering services?
Yes! Our team includes bilingual operators to ensure that your diverse patient population receives the best possible care and communication.
How fast do your operators answer calls?
Our average response time is industry-leading, ensuring that patient calls are answered quickly. We strive to minimize wait times and ensure immediate assistance.
Do you offer secure messaging for healthcare providers?
Yes! We provide secure messaging for healthcare professionals, ensuring sensitive patient information is transmitted safely via encrypted applications.
Account Setup & Billing
How long does it take to set up my account?
Most accounts can be fully set up and operational within 24-48 hours. Our team works closely with you to customize your account settings and scripts.
Do I need to sign a long-term contract?
No! We offer flexible, transparent pricing with no long-term commitments. Our goal is to provide exceptional service that keeps you coming back.
How does billing work?
Our billing is straightforward and transparent. We offer competitive pricing with no hidden fees, ensuring you only pay for the services you use.
What makes HCAS different from other medical answering service companies?
Unlike other medical telephone answering services, HCAS prioritizes HIPAA compliance, cutting-edge technology, and highly trained operators to provide best-in-class service. We also offer 24/7 support, backup systems, and customized solutions for hospitals, private practices, and healthcare organizations.